iCircle Services - Supporting Individual Choice and Empowerment
August 2013


Issue #30

Message from the Board

This past week we held the first of several focus groups that we are holding across the region. Thank you to our host Lifespan, and CDS Monarch and Grace Community Services for inviting families to participate in this session. These focus groups allow us to gain true insight and feedback from the people we will be serving before we fully develop the DISCO. This communication is important for iCircle, as well as, for individuals and families who may have concerns about the changing service environment.

Many agencies have already begun to communicate with families about the anticipated service changes with OPWDD. However, if you have not yet begun this conversation with those you serve, iCircle can certainly help support you with this as needed.

Lastly, we are excited to share some of the important pieces of feedback that we received as a result of the recent Provider Survey. Please read on for details. Have a great week!

Provider Survey Results

An electronic survey questionnaire was distributed by email to all providers for whom iCircle has email contact information. The survey was promoted in as many forums as possible to encourage participation. The survey was open from July 18 to August 9, 2013, and we received a total of 35 respondents.
Of the agencies that responded there is a wide and varied degree of understanding and readiness for the transition to the new system and managed care. However, most agencies are taking some forward thinking actions in anticipation of the move to managed care coordination.

In reviewing the details of the survey responses, three key themes emerge as the key “take-aways” from the provider research:
1. Providers indicated they felt the most important thing the individuals and their families they serve will be that they get what they need (50% respondents):

  • No interruption of service or degradation of quality in the transition.
  • Quick approvals for service eligibility and new service offerings.
  • Gaps in care and services will be filled for those in need.
  • Billing will be easy and payments will be timely.

2. In addition to the above, they want the transition to be seamless for the people they serve (25% respondents). Providers would like  training, education and information to be provided proactively and on an ongoing basis. They want roles and responsibilities to be clearly defined. They want to know how things are going to work, especially care coordination.
3. The provider network indicated clear communication, quick responsiveness, and effective problem solving is key to their relationship with iCircle. A schedule of meetings every other month with a commute not to exceed approximately 30 miles is most preferred. Email (88% of the network) is the otherwise preferred mode of communication.
Other points of interest from the iCircle Provider network:

  • Providers are communicating to families/individuals through MSC (53%) and Newsletters/Emails(43%).        
  • About 50% of the network indicated that their staff understands the transition to managed care moderately well.
  • More than half of the providers (almost 65%) are preparing to expand their services.
  • 87% of the network is already providing community integrated services.
  • The top three important factors to Providers in choosing a DISCO to contract with are:
  • High Quality Service Delivery (38%)
  • Excellent Customer Service (35%)
  • Local Access (33%)

iCircle would like to thank everyone once again for taking the time to provide feedback through this survey. We will be taking your responses into consideration as we move forward with the development our our DISCO.

Provider Spotlight: Oswego County Opportunities, Inc.

Established: 1966

Mission: Oswego County Opportunities, Inc. builds partnerships that improve the quality of life and create successful communities.

Executive Director: Diane Cooper-Currier

Developmental Disability Services: Residential Housing including supervised and supportive apartments and non-certified and certified residences; Day Habilitation Services; Respite Services; Medicaid Service Coordination

Other Services: Day Care; Head Start; Pre-K; Literacy Volunteers; Nutrition Services; Meals on Wheels; Summer food program for youth; Public, medical and on-demand private transportation; Reproductive Health; WIC; Health Insurance enrollment navigators; Cancer screening services; Rural Health Network; Migrant services; Health Education; Domestic Violence and Abuse Services and Shelter; Runaway and Homeless Youth; Pregnant and Parenting Teens; Chemical Dependence Recovery; Job Assistance and Readiness Training; Medicaid service coordination; Family care management; Case management; Supervised family visitation; Support groups; 24/7 hotlines for victims of violence and runaway/homeless youth and homeless adults/families; Drop-In After school programs for youth; Crisis intervention services; Book store and job training program

Number of Employees: Approximately 600

Number of Individuals Served: Approximately 30,000 annually

Coverage Area: Primary - Oswego County; Migrant Health also covers Jefferson, Lewis and Onondaga counties

Ages Served: All

Provider Spotlight: L'Arche Syracuse

Established: 1974

Mission: Our Mission is to:

  • Make known the gifts of people with developmental disabilities, revealed through mutually transforming relationships;
  • Foster an environment in community that responds to the changing needs of our members, while being faithful to the core values of our founding story; and
  • Engage in our diverse cultures, working together toward a more human society. 

Statement of Identity: We are people, with and without developmental disabilities, sharing life in communities belonging to an International Federation. Mutual relationships and trust in God are at the heart of our journey together. We celebrate the unique value of every person and recognize our need of one another.

Community Leader/Executive Director: Peggy K. Harper

Developmental Disability Services: IRA and Day Hab

Other Services: None

Number of Employees: 50

Number of Individuals Served: 16

Coverage Area: Central New York DSO

Ages Served: Adults (currently 29-73)

Thank you for your Support!

iCircle Services

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Mission: iCircle Services is a service portal where individuals with developmental disabilities and their families can self-direct, advocate, and secure the supports and services that best fit their needs. We are guided by individual choice, inclusion, diversity, cultural competence, respect, community, learning and empowerment for those we serve.

Vision: iCircle Services will establish a comprehensive, sustainable, trusted, and compassionate system of supports and services that will help empower families and individuals with developmental disabilities to promote their happiness, independence and inclusion as productive members of our community.

Contact Us:
Phone: 1-855-775-3778
Email: info@icirclecny.org
Website: www.icirclecny.org

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